Company Overview
NOC & Reliability
First Communications utilizes qualified technicians and engineers to manage and maintain our NOC facilities located in Pittsburgh and Chicago. These experts monitor the health, status, and administration of the network infrastructure around the clock for a level of unprecedented service and reliability. In our state-of-the-art facilities, some of the most advanced technologies and systems are deployed to provide proactive maintenance and troubleshooting for our customers.
Driving it all is a talented team with expertise in multiple disciplines. They are a team commitment to offering world-class customer support as well as managing and mitigating the risks of running a premier network. The First Communications NOC teams primary mission is to respond quickly to minimize any impact to our valued customers.
NOC Functions
• Resolution of Customer Trouble Tickets
• Routine network maintenance
• Proactive 24x7 monitoring of network elements and full infrastructure
• Hosting migration of voice and data services
Benefits
• Organizational communications system to better serve you
• Efficient response time for Trouble Ticket resolutions
• Network surveillance allows for proactive approach during any network outage in order to avoid long-term outages to your business
• Seasoned, vendor certified technicians provide trouble resolution in both physical and logical layers
• Surveillance experts identify service interruptions and quickly remedy problems before you even knew any existed
• No-wait service from technicians who personally guide you from first call to end satisfaction Preventive measures - Track, monitor and isolate repeated events
